Thomas Voss

Paseo de Los Cantares 117 • Col. Balaustradas • Querétaro, MX 76079

Home: MX 442 213 51 55

Email: dpl-00134@derpatriot.com

Working permission:

Since 09.2000 Green Card holder with permission to work for all US Companies

Objective:

I want to improve my working skills in the IT Area and use my pervious knowledge to

help Customers to solve their problems in time.

Experience:

April 2000

to December

2000

Service Technician

debis PCM Computer Inc., Gütersloh, Germany

Responsible for Installing and maintaining PC's, Servers,

Network components, repairs and customer-care on the spot

and Phone-support for Home-Users of the Company

Installing Microsoft Windows NT Standard Software, Microsoft

Office 97 / 2000 pro. Software and specific Company Software on

Compaq- IBM- Peacock- Standard Workstation PC's and

Notebooks (Compaq, IBM, Sony, Toshiba).

Using Microsoft Office 98 and 2000 to write Documents

Using Remedy to track Trouble Tickets

Separate Projects:

Evaluate new Compaq, Dell, IBM and Standard PC's incl.

Software and Peripherals for Company use at Site Bertelsmann

Gütersloh (Germany)

Roll out of 250 Compaq Deskpro Computers for Mohn Printing

Inc., using Norton Ghost

Roll out of 50 Home PC's for Mohn Printing Inc. Home workers

Installing and delivering (150+) Home PC's with ISDN RAS

Connection for Bertelsmann, BOL, Mediaways and BMG Home

workers

Upgrading different Computers from Token Ring Network Cards

to Fast Ethernet Cards

Upgrading Company used Software with Service Packs

April 1984

to March 2000

Master Sergeant

German Armed Forces, Germany, Germany

Master Sergeant with the Weapon System Patriot, including

training as Patriot Operator and Maintainer, with the German

Air-defence-school in El Paso TX USA

Technical Skills:

- Execution of error detection and maintenance at the weapon system

- Leading and processing technical regulations

- Execution of the technical reporting department

- Planning and co-operation of the periodic device examination.

Computer Skills:

- Hard- and Software Error detection

-Building Computers from single Parts

- Installing different System Software

(Windows NT4, Windows 98, MS Dos and Novell Netware 4.11)

- Repairing Computers, Printers and other related Hardware

- Building small Networks

- using Microsoft Office Applications to create and write Documents

- knowledge of Remedy Software

- Evaluation of different Computer-systems for Company use

- Customer support via Telephone and E-Mail

Education:

debis PCM Computer Inc.

Gütersloh, Germany

Business-practical course, 01/1999 to 04/2000.

- Educate to maintain Company PCs and Network components.

- Educate to work with the Customer Support Center (User Help Desk)

Signum Management development

Gütersloh, Germany

October 1999

- communication training for service-technicians

Signum Management development

Gütersloh, Germany

June 2000

- superior customer treatment for service-technicians

BOG Informationstechnologie & Service

Münster, Germany

Education, network-organizer and PC-expert, 07/1998 to 01/1999

- Educate to solve Network problems (Windows NT and Novell Networks)

- Installing Networks, Network solutions

- Microsoft Office 97 (Word, Excel, PowerPoint, Access Database)

- SENIX basic-knowledge (Siemens UNIX)

- Novell 4 Network

BOG Informationstechnologie & Service

- MCP

Muenster, Germany

December 1998

- Microsoft Certified Professional for Windows NT Workstations

BOG Informationstechnologie & Service

- CNA

Münster, Germany

September 1998

- Certified Novell Administrator

TÜV (Ministry of Transport MoT)

- A+ Certification

Unna, Germany

1997

Education EDP Service-technician (A+ Certification)

- Educate to Repair and Setup Standard Computers

TÜV (Ministry of Transport MoT)

Unna, Germany

1996

practice-seminar Hardware-training and PC-technology

- Basic Knowledge in Computer Hardware Problem solving

Christiani long distance school

Lippstadt, Germany

March 1994

Long-distance-course commercial fact-treatment in the business via PC

- Basic Knowledge Accounting via PC

Armed-Forces-Vocational School

Münster, Germany

01/1998 to 06/1998 Refresh of school knowledge

Additional Information:

Language Skills

- German (100%)

- English (80%)

- Spanish (30%)

Interests

- Working in a Team

- Repairing Computers

- building Computers from single parts

- reading

- my family